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Privacy policy

1. General information

At Ciao Giulia, we place great importance on protecting your personal data and respecting your privacy. This privacy policy applies to all services we offer, whether through our website www.ciaogiulia.eu,

email, telephone contact, events, or other communication channels.

We strive to be transparent about how we collect, use, share, and secure personal data. This document provides you with full insight into our policy and your rights as a data subject.

The information on our website is of a general nature and intended for informational purposes only. It does not replace professional, legal, or personal advice. Ciao Giulia is not responsible for the content of external websites referenced. No rights can be derived from the information on our website.

2. Intellectual property

All content on our website, including but not limited to texts, photos, logos, videos, audio clips, layout, graphic elements, and software, is protected by intellectual property rights owned by Ciao Giulia or its licensors.

You are permitted to view and print or download the website content for your personal use only, provided proper source attribution is given. Any commercial use, reproduction, or distribution without prior written consent from Ciao Giulia is strictly prohibited.

Explicit permission is required for third parties to use photos or videos taken during Ciao Giulia events or trips.

3. Personal data we process

Ciao Giulia collects and processes only the personal data necessary to provide our services. We obtain this data directly from you through contact forms, bookings, emails, phone calls, events, or via our platform.

We collect the following types of data, among others:

  • First and last name

  • Title (e.g., Mr., Ms.)

  • Date of birth

  • Address details

  • Phone number

  • Email address

  • Passport or identity details (for international bookings)

  • Medical or dietary requirements, if applicable (voluntarily provided)

  • Payment and billing information

  • IP address

  • Data about your browsing behavior on our website

  • Data about your interactions via email or contact forms

We do not process sensitive data unless voluntarily provided (e.g., dietary preferences, mobility restrictions).

4. Legal basis for processing:

We process your personal data only based on the following legal grounds:

  • Performance of a contract: for example, in case of a travel booking or reservation.

  • Consent: for example, to receive newsletters.

  • Legal obligation: for example, for accounting or tax reporting.

  • Legitimate interest: such as improving our services, fraud prevention, or direct marketing to existing customers.

5. Purposes of processing 

Your data is processed solely for the purposes listed below:

  • Organizing and managing trips, accommodations, transportation, and excursions

  • Responding to questions or requests via email, phone, or forms

  • Sending personalized travel proposals and quotes

  • Handling payments and accounting obligations

  • Sending newsletters and promotional emails (upon subscription)

  • Statistical analysis and optimization of our website and marketing

  • Compliance with legal obligations (e.g., tax administration)

We never use your data for purposes other than those described above, unless you give your consent again.

6. Retention periods

Ciao Giulia does not retain personal data longer than necessary. We apply the following retention periods:

  • Customer data (name, contact details, history): maximum 7 years after last contact (legal accounting requirement)
  • Passport data: maximum 3 months after the end of the trip
  • Newsletter subscription: until unsubscribed or consent withdrawn
  • Website log data and IP addresses: maximum 14 months
  • Medical or dietary data: only temporarily and solely for the purpose of travel execution

We periodically review the necessity of retaining data and delete or anonymize information whenever possible.

7. Sharing of data with third parties

Your personal data is only shared with third parties when necessary to provide our services or to comply with legal obligations.

Examples of such third parties include:

  • Airlines

  • Hotels or accommodation partners

  • Local guides or transportation services

  • Insurance companies

  • Accounting firms or IT providers

We enter into data processing agreements with all these parties, which include clear provisions on the use and security of your data. Your data is never sold.

8. Cookies and tracking technologies

Our website uses cookies to enhance your user experience, remember preferences, collect statistics, and personalize advertisements.

We use the following cookies:
  • Strictly necessary cookies: for basic functions such as security and session management
  • Functional cookies: to remember preferences (language, login)
  • Analytical cookies: like Google Analytics and Hotjar for usage statistics
  • Advertising and remarketing cookies: from Facebook, Instagram, and Google to show relevant ads
  • Third-party content: cookies from YouTube, Vimeo, etc., when playing embedded videos

Upon your first visit, we inform you about this via a cookie banner. You can refuse or delete cookies through your browser settings or our cookie settings page.

9. Your rights according to GDPR

Under the General Data Protection Regulation (GDPR), you have the following rights:

  • Right to access your personal data

  • Right to rectification if data is incorrect

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to processing, including direct marketing

  • Right to withdraw previously given consent

You can send a request to welcome@ciaogiulia.eu. We process each request within 30 days, in accordance with the law. If there is any doubt about your identity, we may ask for additional verification.

10. Security of personal data

We take extensive measures to protect your personal data:

  • Use of SSL/TLS encryption (HTTPS) on our website

  • Internal access restrictions to customer data

  • Secure storage in encrypted databases

  • Regular backups and monitoring of our systems

  • Confidentiality agreements with employees and suppliers

We regularly review our security measures and update them as needed.

11. Events, photos and media

During organized trips and events, we may collect visual material (photos and videos). This content can be used on our website, in newsletters, or on social media platforms such as Instagram and Facebook.

If you do not wish to be identifiable in any images, you can notify us in advance or on-site. We respect your choice and will remove any such material promptly upon request.

12. Complaints and supervisory authority

If you have any questions or complaints about the processing of your personal data, you can contact us at welcome@ciaogiulia.eu.

13. Changes to this  privacy policy

Ciao Giulia reserves the right to amend this privacy policy. Any changes will be published on our website. We advise you to review this document regularly to stay informed about the current terms.

This privacy policy was last updated on June 30, 2025.